Wednesday, May 8, 2019

The Butterfly Effect and Failed Change Management: An Open Letter to MVP Leaders in WCPSS

Dr. Tillery and Ms. Dupree,

Last night, as I'm sure you know, two teachers spoke favorably of MVP at the School Board meeting.  While I may disagree with them on the topic of MVP, I welcome the dialogue and support their right to be heard. 

Now that two teachers have gotten up and spoken in favor of MVP, I call on you as leaders of this curriculum rollout, to lift the gag order on teachers speaking out against MVP.  Please do not deny that you have told teachers repeatedly that they need to keep their comments to themselves.  This culture of intimidation in WCPSS against teachers is not only for public speaking but in private internal work sessions, where most good employers would provide a safe place for employees to give constructive feedback without fear of retribution.

Some of the comments I received over a month ago demonstrating this include:
  • It’s sad that we have to choose between doing what is best for our kids and doing what is told by the county
  • Basically “do this or else”.  I have teachers saying that they’ll only do this to pay their mortgage
  • We were given a script to say at meet the teacher night in support of this. If we do not comply with supporting this, even if we are only acting in support of, we could easily be fired on the spot for insubordination. Which now a days is the only way to get fired.
  • Teachers can’t speak out about this, even if you tell us it is confidential and/or anonymous. Most of us have to pay the bills so we cannot afford to lose our jobs- especially the young and single teachers. 
  •  “We have to be on board, especially to parents”, or it’s our job. 
  •  I am a single teacher and need my job- which I love when I get to do it.
  • You all will not probably get very many responses and/or honest for fear of their job
  • We were literally told we “will support and by-in to the mvp program.”
  • Teachers were told point blank, you will use this or you will be put on an action plan
  • They (WCPSS) monitor teachers like crazy. Like big brother in Wake County.
Is this the sort of organization WCPSS wants to be? 

Pardon me if I'm telling you something you know, but I feel I must share this having worked in corporate America for 30+ years and having led multiple huge strategic changes. There are whole consulting practices built around organizational change management.  But for this email, I'm going to try to be brief.

Here's how organizational change works (and I would consider curriculum change a great example of this). 

Please reference this article: 7 Organizational Change Management Best Practices

According that article:
  1. Plan carefully.  I am going to give you the benefit of the doubt on this, except for one point.  Around the country, the MVP rollouts we've seen have all been tiny compared to WCPSS.  So trying to scale this to 400+ teachers and 60+ schools over a 3 year period - having ZERO firsthand experience in MVP - was much too aggressive and risky. 
  2. Define your governance.  I am going to give you the benefit of the doubt on this topic because I don't know enough about your internal governance to critique it.  However, the evidence that the implementation across the county was so irregular indicates weaknesses in governance.
  3. Assign leadership roles.  I am going to give you the benefit of the doubt on this topic since I think you two are in charge of this.  Please correct me if I'm wrong. 
  4. Keep stakeholders in the loop.  OK here's where the wheels start to fall off.  Parents and teachers are your key stakeholders.  And students too, but let's assume that if parents and teachers are on the same page, then students will fall in line.
    1. Problem 1: During the infancy days of MVP in WCPSS when teachers were being trained, their internal questions and concerns were not addressed adequately.  One teacher said, "The MVP representatives came across as mostly dismissive of our concerns."  This type of start leaves many - I would argue a majority - of your stakeholders in the dust.  This cratered the program before it even started.
    2. Problem 2: You conducted 4 community information sessions at schools on one side of the county but not the other.  I can speculate on whether this was accidental or intentional.  You know the truth.
    3. Problem 3: Now that MVP is in full force and parents have complaints, you shut them down.  The GHHS information session on Feb 22, 2019 was the perfect example.  Well over 100 parents.  Angry.  Mad.  Wanting answers.  Instead of letting us vent and get everything on the table, you silenced the parents and only accepted questions via post-it notes or online.  THEN, you used teachers (some under duress I'm sure) to pitch the material pretending as though they believed in it.  THEN, you selected a few softball questions with prepared answers, and acted as though those were the questions all the angry parents were asking.  The handling of the whole session was HUUUUUGE MISTAKE!!!  - because we parents are NOT STUPID.  Don't forget you are in the Research Triangle Park, where probably over half that room has either Masters or PhD degrees in technical fields.  YOU CANNOT (redacted) THESE PARENTS, and that is exactly what you tried.  THAT session, Dr. Tillery and Ms. Dupree, is what has set the tone for what has transpired since.  DIVISION and ACRIMONY.  Angry emotional board speeches.  Posts and pleas on Facebook about the harm being done.  A successful student walkout at Green Hope.  A stifled student walkout at Wake Forest.  Signs.  Blogs.  Tweets.  Comments.  Public records requests.  People from around the country and world joining our cause to fight MVP.  Material objections filed from ~10 schools.  ALL OF THAT ESCALATED because starting on Feb 22, it was clear that WCPSS had no interest in keeping stakeholders in the loop.  That was a huge "butterfly effect" I will never forget.
    4. Problem 4: The handling of the material objection complaints.  After citing a single word to radically change how our complaints are handled, Dr. McFarland cites that a committee will be formed which includes parents, teachers, and student representatives.  Yet he refuses to tell how those key members will be selected and how the committee will operate.  We smell a huge setup here.   
    5. Problem 5: Continued ignoring of parents.  This is where we are now.  Board members feign ignorance about MVP and the problems we present on a bi-weekly basis OR they cite their credentials (again - to smart RTP professionals) and arrogantly respond to parents that "all is well."  Central is exercising extreme caution in responding to parent complaints, likely due to concern for a lawsuit or mucking up the carefully orchestrated dismissal of the material objections we are anticipating.
  5. Find and support advocates.  There are no shortage of MVP advocates but they seem to speak and tweet only in the language of buzzwords.  Those advocates need to show us tangible results - not lofty research papers with no empirical evidence.
  6. Constantly assess and review.  Another phrase for this is monitor and measure.  This is another area where I think you have failed miserably.  Otherwise, we wouldn't be where we are. 
    1. Monitor: As far as I can tell from what we see in the public, the only monitoring you do is to sit in teachers' rooms and observe them.  I have heard countless stories that when you people from Central show up, the teachers change what they're doing and suddenly become MVP performers, going through the motions to appear to be following the recipe.  How much are you talking to students and finding out the truth about how its working?  If you've talked to fewer than 600 students about MVP (that's just 10 students per school) then YOU DON'T WANT TO KNOW THE TRUTH!
    2. Measure: It seems the only measurements you have cared about are the now-infamous 1.5% and 1.9% end of year scores from 2017-18.  And presumably, there will be another set of end of year scores to look at  this November.  These end of year metrics are useless when we are 1.9 years into a program that is on the cusp of lawsuits and increases attendance at school board meetings by 50% every 2 weeks.  YOU NEED TO MEASURE ON A DAILY BASIS.  And that means POWERSCHOOL.  If I was in your position, I would be scouring PowerSchool for QUIZ and TEST data across the county.  You should be looking at historical trends on a per-student basis.  When you see former A students who WCPSS KNOWS are excellent students, and they are FAILING 4-5 weeks into MATH 2... YOU SHOULD JUMP ON THAT RIGHT AWAY instead of sitting back and focusing on damage control and narrative control.  This is what frustrated me last fall when my son's grades plummeted.  I almost accepted that it was HIM because he is merely an A-B-sometimes-C student.  But when I heard of friends and their straight A students failing math suddenly, I wondered why I was even having to bring this up.  This should be something WCPSS catches proactively IF IT WAS CURIOUS AT ALL about the efficacy of MVP and cared about the future doctors and engineers and leaders.  I'm not dismissing the lower performing students, but my point is, you should notice A to F changes more quickly than C to F changes.  You should have - and should NOW - be looking at grades on a daily basis and investigating that.  Likewise, where classes of MVP students are scoring high on tests, you should have curiosity about that too.  Are they really using MVP or is the teacher cunning enough to supplement and make sure the kids are learning, while flying under your MVP radar?  The truth hurts, and I don't think you want to know the truth to that question.
  7. Address workforce concerns. This is similar to #4 about stakeholders, but deserves its own practice.  WCPSS has failed miserably here.  My understanding is that ~6 one-hour sessions are being planned for math teachers to come together and discuss MVP pros and cons, strengths and weaknesses.  If this were true and teachers were truly given the latitude to speak freely, AND given more than hour, this would be a wonderful step in the right direction.  However, the only way that meeting stays to 1 hour is if the teachers remain fearful to speak up.  So it's your choice.  As the link above states for this item, "It is critical that you keep the workforce aligned as you make changes within your organization. This requires a detailed understanding of how the change is affecting them and any worries and concerns they may have. You don’t want to get too far off course, but people’s needs must be addressed. If people are having a negative emotional impact they will never fully adapt."  That is right on.  You cannot keep the workforce aligned ONLY by intimidation and fear!  YOU HAVE TO address the real concerns teachers have!!!!
I personally believe the damage is too far done and MVP will never recover to the vision you originally intended.  But if you want to prove me wrong, there are 3 steps things you must do starting immediately:
  1. Halt the further deployment of MVP Math 3 next year.
  2. Lift the gag order on teachers, APOLOGIZE to them for THREATENING THEIR JOBS, and BEG THEM for their constructive feedback about MVP.  Listen to them and take action on the feedback.
  3. Complete transparency with parents.  Hold large town hall meetings with verbal (not written) dialogue between parents and staff.  Let parents vent.  Answer our questions - ESPECIALLY the hard ones.  Parents will respect the process a lot more readily if they believe their concerns are being heard AND acted upon.
It's your choice: double-down or fess-up.

Sincerely,

Blain Dillard

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